8 June 2014–present MAF Carrefour, Human Resource, Training & People Dev. Internal Trainer, Majid Al-Futtaim Retail LLC, Saudi Hypermarket Company. Riyadh. Employed by MENA Largest Business “MAF Retail as Internal Trainer. As a Trainer, duties assigned to my portfolio to rolling-out Internal Training\'s for Internal Staff & Management on Weekly & Monthly basis throughout 19 Stores located inside Kingdom of Saudi Arabia. Modules consisting of Effective Communication, Time Management, Duty Manager, Team Work Effectiveness, Cashier Commitment, Induction – Customer Care 1, Apart from Internal Training, I’m a certified/ registered COACH in Ministry of Labor, Saudi Arabia, Human Resources Development Fund – DOROOB Project www.doroob.com . This tool supports me as Mentor/COACH to assess Saudi Trainee/ Job Seekers on behalf of Ministry of Labor K.S.A. Due to my proficiency in Arabic Language, MAF Carrefour HR Management assigned me as Web Portal Administrator for recruitment http://recruitment.mafretail.com/KSA/
2010-2013 Princess Noura University for Women -Metro Riyadh Project Trainer/Training Co-ordinator, Developed and delivered Soft Skills & Technical courses ( Induction to PNU, Customer Service, Crowd Management, Conflict Management, Fire Fighting) to 60+ Female Train Captains & First Line of Response Technicians for Princess Noura Bint AbdulRehman University for Women – Automated People Mover METRO Project with Ansaldo-STS, ITALY and International Metro Services, Riyadh. Coordinate with company Management & Suppliers. Procured effective technical training, maintained training records electronically on shared & sky drives. Successfully presented internal & external audits by local Railway Authorities and UK Railway Commissions.
2000–2010 Ericsson Education MUKSA Riyadh Learning & Consulting Training Specialist /Customer Resource Manager/ Internal Sales & Marketing Coordinating & Resource Training for customers Scheduling Training Plans, Allocation of resources, Monthly reports, Marketing Worked closely with management in assessing TNA, Development, Consulting & direct Selling the Ericsson product to the prime customers i.e., (STC, Mobily & Internal Ericsson AB, MENA Region Departments)
As Learning and Consulting Training Coordinator my job role consists of Strategic and Operational responsibilities ensuring Training and Development requirements across the business, whilst developing and implementing effective programs to suit customers (SCT, Mobily & Ericsson Internal). Upholding high professional standards, introducing leading L&D programs from the region and Ericsson Global Services Deliveries Centers across the Globe